When you pre-order :
- You get a better price
- You are debited for the amount of the pre-order
- You are informed of each step of the production
- You receive the product in exclusivity
Pre-orders are only available for few innovative products. It's a way to engage our community around innovative projects, to finance R&D and to avoid overproduction.
- You can cancel a pre-order with a simple request as long as the product has not been shipped. To do this, contact us at firstname.lastname@example.org and you will be refunded within 10 days.
- From the delivery of the product, you have 14 days to return the product to us if it does not suit you (see our returns policy).
If you order other products in addition to a pre-order product, you will receive the other products within the usual shipping times. A question? Contact us here